CBA’s ‘Benefits finder’ connects prospects to $1 billion

Benefits finder is a free of charge-to-use software, with at present far more than 360 advantages accessible – from the power rebate for families, to the wage subsidies rebate for firms.

Commonwealth Bank’s Consumer Engagement Motor takes advantage of AI to support shoppers to link with added benefits most suitable to them.

“We’ve applied our tech smarts to not too long ago hook up with a lot more than 1.86 million shoppers that may well have been influenced by a pure disaster to let them know about the assistance accessible at a time that matters,” Dr McMullan reported.

The condition breakdown of the variety of statements started from 1 January 2019 to 31 December 2022 include:

  • NSW (far more than 1,000,000)
  • Victoria (additional than 569,000)
  • Queensland (a lot more than 340,000)
  • Western Australia (far more than 170,000)
  • South Australia (a lot more than 138,000)
  • Australian Money Territory (a lot more than 43,000)
  • Tasmania (additional than 14,000)
  • Northern Territory (additional than 2,000)

Advantages finder was produced as aspect of the ongoing collaboration involving CBA and Harvard University’s STAR (Sustainability, Transparency and Accountability Investigate) Lab.

“We’re focused on producing it as uncomplicated as feasible to obtain relevant added benefits via the CommBank application and NetBank.

“As perfectly as offering consumers with facts on just about every advantage or rebate, such as how a lot they may be able to claim and guidance on how to claim, we regularly update the software so it contains the latest positive aspects offered,” Dr McMullan reported.

CBA has extra than 8 million digitally active clients.

“Collectively these gains can insert up to a important total, supporting pay back for daily living and business enterprise costs and to save for the things that matter,” Dr McMullan included.

Notes for Editors

About Benefits finder:

  • Gains finder is available in the CommBank application and NetBank.
  • Buyers are requested to reply a couple of easy issues, with answers determining what added benefits or rebates they may well be qualified to assert.
  • Prospects are provided with aspects on every profit or rebate, together with how considerably they might be capable to claim and directions on how to claim, and are then directed to the suitable internet site to get started the claim.
  • Obtain out more at

The place shoppers can accessibility assist:

  • Commonwealth Bank not too long ago released a price of dwelling hub with helpful means to offset the rising expense of dwelling.
  • We are concentrating on offering shoppers with the appropriate instruments, characteristics and solutions to help them as they navigate the transforming financial landscape. Money Program, Spend Tracker and Goal Tracker in the CommBank application can assist customers keep on top rated of their money selections, comprehend wherever their funds is being invested, and set and arrive at their cost savings objectives.
  • We are also seeking to enable customers put funds back in their pockets, with shopping offers and cashback via CommBank Benefits, and by the use of tools like Fuel finder and Benefits finder.
  • If consumers are involved about your economic scenario, they can message us at any time in the CommBank app and we will link them with our Economic Support Methods Group.

Disclaimer: Media releases are organized with out considering an personal readers targets, money condition or demands. Viewers need to take into account the appropriateness to their situations. Visit Vital Information to entry Product or service Disclosure Statements or Terms and Ailments which are presently accessible electronically for items of the Commonwealth Lender Group, alongside with the related Economic Services Guidebook. Concentrate on Current market Determinations are available here. Personal loan purposes are subject to credit rating acceptance. Fascination rates are right at the time they are posted and are subject to modify. Expenses and rates might use.


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